BOSTON--(BUSINESS WIRE)--Mobile has transformed the way we work, interact and even spend our time owing to various technological advancements. GDPR, Brexit, California privacy law, device fragmentation and mobile security issues, among others, are making it difficult for businesses to stay compliant and competitive, but technology and solutions such as 5G, Artificial Intelligence, Enterprise Mobility Management (EMM), Unified Endpoint Management (UEM), Rich Communication Services (RCS), mobile UCaaS and mobile business apps adoption, will all pick up pace in the next few years, which will empower business owners by means of increasing cyber-defense, productivity and improving collaboration and communication.

　　由于各種技術的進步，移動已經改變了我們的工作和互動方式以及我們花費的時間。 GDPR、英國脫歐、加利福尼亞隱私法、設備碎片化和移動安全問題等等，使企業難以保持合規性和競爭力，但5G、人工智能、企業移動管理（EMM）、統一終端管理（UEM）、富通信服務（RCS）、移動UCaaS和移動商業應用程序等技術和解決方案的采用將在未來幾年內加快步伐，這將通過提高網絡防御、提高生產力和改善協作和溝通來增強企業的實力。

　　According to Gina Luk, Principal Analyst of Mobile Workforce Strategies at Strategy Analytics and author of the report, “Despite global political issues and economic woes, global mobile workforce spending remains healthy. According to Strategy Analytics’ latest Enterprise Survey, 42% of surveyed companies indicated IT spending will increase 1-6% in next 5 years and another 25% will increase 6-10% in next 5 years. The outlook for operators is also positive, with strong with trust in telco-based enterprise apps (compared to OTT providers) and growing interest in Location-based Services (LBS). Rich Communication Services (RCS) and Artificial Intelligence are ranked as the most important investment areas for many businesses, while Unified Endpoint Management (UEM) is a hot area for 2019 and beyond. On top of that, automation remains a key opportunity to boost productivity and efficiency. Enterprise mobility solutions can play a crucial role in this area.”

　　Strategy Analytics移動專業人士戰略研究服務首席分析師兼該報告作者Gina Luk表示，“盡管全球面臨政治問題和經濟困境，全球移動專業人士支出仍保持健康。Strategy Analytics的最新企業調查研究報告指出，42％的受訪公司表示未來5年IT支出將增長1-6％，而25%的受訪公司表示未來5年將增長6-10％。企業對基于電信的企業應用程序（與OTT提供商相比）的信任度很強，對基于位置的服務（LBS）的興趣也在增長，因此運營商的前景也很樂觀。 富通信服務（RCS）和人工智能被許多企業列為最重要的投資領域，而統一終端管理（UEM）是2019年及以后的熱門領域。 最重要的是，自動化仍然是提高生產力和效率的關鍵機會。 企業移動解決方案可以在這一領域發揮關鍵作用。”

　　Andrew Brown, Executive Director of Enterprise Research at Strategy Analytics, added, “Successful organizations are looking at agility, faster response to customer or user needs, and other efficiencies – including data protection and privacy. This translates into better outcomes that ensure business survival and success. We can expect more developments in areas like IoT, UEM, RCS, LBS and 5G networks that will shape the enterprise technology landscape in 2019 and beyond.”

　　Strategy Analytics企業研究服務執行總監Andrew Brown補充說：“成功的企業正在關注敏捷性，更快地響應客戶或用戶需求，以及保護數據和隱私。 這可以轉化為更好的結果從而確保企業生存和成功。 2019年及以后，我們可以期待物聯網，UEM，RCS，LBS和5G網絡等領域取得更多發展，這些領域將塑造企業科技領域的競爭生態。”

　　In summary, the key trends in 2019 include:

　　總而言之，2019年的關鍵趨勢包括：

　　·The Advent of 5G, AI and foldable screens will drive business mobile devices adoption in future, but not in 2019, where replacement cycles are generally becoming longer.

　　·5G、AI和可折疊屏幕的出現將推動未來商業移動設備的采用；而隨著更換周期普遍變得更長，這不會在2019年實現。

　　·Organizations will drive a demand for a holistic and harmonious view of all their data, and ultimately, an exploding intelligent multi-cloud strategy.

　　·企業將推動對所有數據的整體和諧視圖的需求，并最終實現爆炸式智能多云戰略。

　　·Rich Communications Services (RCS) proved its capacity, not only to work as promised, but to make the brands using it some serious returns on investment. 2019 will see RCS deploy at scale.

　　·富通信服務（RCS）證明了其能力，不僅可以按照承諾的方式運作，還可以使品牌獲得一應有的投資回報。 2019年企業將會將大規模部署RCS。

　　·UEM will really start taking off in 2019 and eventually evolve to Intelligent Edge Management.

　　·UEM將在2019年真正騰飛，并最終發展為智能邊緣管理。

　　·AI voice-controlled assistants will breach the enterprise; 2019 will be the year that devices increase their overall knowledge and intelligence and add more value as augmented intelligence tools.

　　·AI語音控制助手將會顛覆企業的工作模式； 2019年，設備將增加其整體知識和智能，并增加更多價值作為增強型智能工具。

　　·Chatbots are on the rise and will dominate customer service.

　　·聊天機器人正在崛起并將主導客戶服務領域。

　　·Organizations will scale Real-Time Location Systems (RTLS) deployments to the next level, 2019 will see more partnerships, broader interoperability of technologies and solutions, larger-scale rollouts

　　·企業將實時定位系統（RTLS）部署擴展到更高級別，2019年將會有更多合作伙伴關系、更廣泛的技術和解決方案互操作性以及更大規模的部署。

　　·Realizing the promise of IoT and edge computing in order to help companies managing device, data and security efficiently.

　　·實現物聯網和邊緣計算的承諾，以幫助公司有效的管理設備、數據和安全性。